Pre sales service

1. Warmly receive users' visits, quickly handle calls, letters, faxes and other inquiries, and answer users' relevant business matters in detail.
2. Help users to select the required products, comprehensively and in detail introduce the technical indicators and performance of products, so that users can economically and accurately select the model and specification of products.
3. Help users train relevant technicians free of charge, so that users can correctly and timely master cable knowledge, cable technical requirements, cable laying and installation, cable maintenance and repair, and cable load operation.
4. For special products, our company will design and manufacture them according to the requirements of users.

On sale service

1. Strictly perform the contract terms, organize production according to the contract requirements, and deliver the goods to the construction site on time with quality and quantity guaranteed.
2. When required by users, our company will send relevant technicians to guide the cable laying and installation on site, and until the cable is connected to the network when necessary.
3. When the user makes mistakes in product selection or the length difference set, our company will try our best to minimize the loss of the user, and deal with special cases to meet the requirements of the user.
4. For the special products ordered by users, relevant technicians of our company will go to the construction site for training and guide the construction to commissioning and operation.

After-sale service

1. Our company implements a 24-hour service in place system, that is, after receiving the user's service notice, the after-sales service personnel arrive at the site to provide services within 24 hours.
2. Before the products are delivered to the site for inspection, our company shall bear any damage, shortage and relevant quality problems.
3. During the quality warranty period, if any quality problem is confirmed to be the responsibility of our company by both parties, we will be responsible for free replacement, return and defect repair, and promise that the service will be in place within ten days, and the reasonable relevant expenses shall be borne by our company.
4. During the quality warranty period, our company will also assist in solving quality problems that are confirmed by both parties to be the user's responsibility.
5. When users need to provide technical support during installation and use, our company will timely send technicians to provide services free of charge to meet user requirements.
6. After the products arrive at the construction site, the model and specification of the products need to be changed due to the user's design change. Our company will actively cooperate to create conditions and help solve them, and try our best to meet the user's requirements.
7. In strict accordance with the procedure requirements of the quality management system, our company will establish user files, implement regular return visits, listen to the user's opinions, make statistical analysis on the user's suggestions and relevant quality problems, constantly improve the product quality and service level, and constantly pursue the perfection of products and services to meet the needs of users.